| Items of Work |
Whom to Complain |
Time Limit |
Whom to contact if not satisfied |
Whom to contact if no support received from superiors |
| Registering an offence / complaint at the police station |
Station House Officer |
1 hour (or 4 hours) |
Sr. Pol. Inspector of the Police station concerned (one hour) |
Asst. Com. of Police concerned or Sub - Divisional Police Officer (one hour) |
| Making a copy of the F.I.R available |
Station House Officer |
1 hour but not more than 2 hours |
Sr. Pol. Inspector of the Police Station concerned (1/2 hour) |
Asst. Com. of Police concerned or Sub - divisional Police Officer (15 mins) |
| Granting bail to the accused in case of a bailable offence |
Station House Officer |
Within 1/2 hour after being convinced of the surety |
Sr. Pol. Inspector of the Police Station concerned (15 mins) |
Asst. Com. of Police concerned or Sub-divisional Police Officer (5 mins) |
| Allowing the relatives / Lawyers of the accused to see him after arrest. |
Station House Officer |
The relative / Lawyer shall be permitted to meet the accused for 15 mins |
Sr. Pol. Inspector of the Police Station concerned (15 mins) |
Asst. Com. of Police concerned or Sub-divisional Police Officer (15 mins) |
| Copy of the Panchanama in Form "AA" to be made available on payment of fee |
Station House Officer |
30 mins |
Sr. Pol. Inspector of the Police Station concerned (15 mins) |
Asst. Com. of Police concerned or Sub-divisional Police Officer (15 mins) |
| Registering the Complaints of women and girls |
Station House Officer |
30 mins |
Sr. Pol. Inspector of the Police Station concerned (15 mins) |
Asst. Com. of Police concerned or Sub-divisional Police Officer (15 mins) |
| Medical examination of accused after arrest |
Station House Officer |
Within 1 hour (or 4 hours) |
Sr. Pol. Inspector of the Police Station concerned (30 mins) |
Asst. Com. of Police concerned or Sub-divisional Police Officer (15 mins) |
| Attestation of the documents of the persons intending to travel abroad |
Section Officer, Home Dept., New Admin. Bldg. Mumbai |
3 hours |
Dy. Secretary, Home (Special), Home Dept., Mantralaya, Mumbai (1 hour) |
Principal Secretary Home (Special), Home Dept. Mantralaya, Mumbai |
| Contact with the Police Control Room |
Police Officer in charge |
5 mins |
Police Control Room Officer (5 mins) |
Asst. Com. of Police concerned or Sub-divisional Police Officer (5 mins) |
All the time limits mentioned above shall be binding
except in exceptional cases |
