Citizens' participation through the involvement of Community Based Organisations and NGOs in improving the delivery of civic services and improving the urban environment has been encouraged by the M.C.G.M through the various mechanisms and schemes such as Advanced Locality Management (ALM); Dattak Vasti Yojana; Online Complaint Management System (OCMS); adoption of garden and footpaths; construction, operation and maintenance of toilets etc.

Under the ALM set-up local citizens' groups called ALMs interact with M.C.G.M officials once a month in the Ward office. The meetings are normally chaired by Asst. Municipal Commissioner of the concerned Ward and are attended by all Sectional Heads of the Ward. In order to ensure delivery and proper monitoring of quality civic services with the full participation of community, it has been found necessary to further decentralize the monitoring mechanism.